Refund Policy

Refund & Return Policy

At Beyond Mats, each doormat is carefully crafted with quality and detail in mind. Because many of our products are custom-made, our refund and return policies are designed to be clear, fair, and protective for both our customers and our small business.

Custom Orders

All custom doormats are final sale and non-refundable once production has started.
Please double-check spelling, sizes, and design details before confirming your order. Beyond Mats is not responsible for errors submitted by the customer.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of receiving the item with clear photos of the product and packaging.

After review, we will offer either:

A replacement of the same item, or
A store credit for the value of the item.

Refunds to the original payment method are only issued in rare cases where a replacement is not possible.

Returns & Exchanges

We want you to be happy with your purchase! If your set-design mat isn’t what you expected, please contact us within 48 hours of receiving it.

A 20% restocking fee will apply for all returned items.
Customers are responsible for returning the item at their own expense, and all original charges are nonrefundable.
Items must be returned in the same condition they were received.
Due to the custom nature of our mats, custom orders cannot be returned or exchanged.
Non-custom, ready-to-ship items may be returned within 14 days of receiving the item in unused condition, subject to the restocking and shipping fees above.